Covid is now your most influential "employee".
The greatest influence on your Companies digital transformation wasn't created by your staff and that's a problem.
Connected Health: The new reality for healthcare
The vast majority of healthcare leaders listed consumer centricity as a high priority...but felt limited by barriers (of which digital-related barriers were the most significant) and gaps in capability.
Future of customer experience: Personalized, white-glove service for all.
Often cited as the primary focus but does the reality of what corporations practice actually achieve the end goal?